The MCA support center houses over 30 help desk technicians supporting MCA’s multi-tenant, branded, and dedicated help desk customers. MCA’s help desk teams provide 24×7 support with Tier 1, Tier 2, and Tier 3 engineers. The new building also houses a new cutting-edge, dedicated Network Operations Center.
Supporting the current customer base and anticipating future demand, the new building will allow MCA to expand its workforce of 95+ employees.
Experience the superior customer support offered by MCA:
- Chattanooga based and staffed by highly trained engineers 24/7/365
- Calls to the helpdesk are always answered by MCA employees, never a prompt or answering service
- Help desk services are customizable and scalable to meet your needs
MCA would like to thank Mayor Jim Coppinger for joining the Chattanooga Chamber of Commerce and employees of MCA for the ribbon cutting of the new MCA Support Center. If you would like to learn more about these services or tour the new space, please email Kristen Stone at kstone@mcollins.com.
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About MCA: MCA, headquartered in Chattanooga, TN since 1987, has proven itself as a leader in the IT industry. MCA supports customers through regional field service technicians, local Tier 1 helpdesk support, Tier 2 NOC, Tier 3 field engineers, local data center and cloud infrastructure, and nationwide depot service facilities allowing MCA to service customers nationwide.
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