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The Best Support Around

When you call our help desk number, you don’t get a prompt to press 2 for support. You don’t have to leave a voicemail. And you don’t get forwarded to an answering service clearly located overseas.

MCA’s help desk was designed to give our customers amazing IT support, 24 hours a day, 7 days a week. Every single day, our technicians show our customers what it means to truly care about support requests.

Services included

  • Chattanooga-based and staffed 24/7/365
  • Direct access to level 2 and level 3 engineers
  • User account management
  • Email support for Outlook
  • Business productivity software
  • Printer connectivity
  • Mobile device management
  • Performance issues
  • Malware resolution
  • Network client troubleshooting
  • Line of business applications
  • Tiered escalation

Why MCA Support?

There are all kinds of minor support issues that don’t warrant an onsite IT support technician. That’s why help desk support matters. It gives your employees an easy, convenient way to access quick technical support when they need it.

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Always Available

Our help desk support doesn’t stop when the workday does. We’ve got in-house staff here 24/7, ready to help with your technical issues.

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Scalable to Your Needs

We’ll be happy to create a help desk support plan that perfectly meets your company’s needs. As your needs change, we’ll adapt and grow with you.

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Expertise on Demand

You’ll never have to suffer through a painful call with a technician who clearly doesn’t understand. Our experts know IT. We hire only the best.

Jeff Petet, VP of IT for Upstream Rehabilitation, made the decision in mid-2019 to outsource his Tier 1 Service Desk team to MCA and describes it as one of the best decisions in his tenure at Upstream. “We saw immediate improvements across the board on our Service Desk metrics,” says Petet. “Again, our clinicians and back-office associates may not even be aware that we have outsourced our Tier 1 because we treat them as Upstream associates, and they represent themselves as Upstream associates. It has truly been a great partnership.”

-Excerpt from an article written by Technology Magazine (Feb. 2023)

How Does Help Desk Support Work?

MCA provides both dedicated and branded help desk solutions. We can provide 2nd- and 3rd-shift help desk support, connecting your phone system to ours. We can even answer the phone as your company, working with your global user base to ensure high-quality technical support.

Client Success Stories

See Rock City Gardens

The number one thing I have found with working with MCA is the integrity. Every single person I have worked with are people of integrity and character. They not only care about the business they work for, but they care about the business of their partners

Ty Cooper
Technical Services Manager LLP

River City Company

I give MCA 10 points on their communication! What I love is that they have been very responsive and anytime we’ve had an issue or a glitch or a question on how we do something, they get back to us quickly or even come over and see us. I think the team at MCA is very similar to River City Company. We’re both very community and customer oriented. The fact that they don’t speak in ‘computer geek’ language and we understand, is very important to us.

Kim White
President/CEO

Locations We Serve

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We’re Here For You

Cross-trained to handle a wide variety of environments and applications, our support technicians are the best of the best. Working collaboratively, they don’t stop at just resolving the IT issue you called about. They’ll make sure you’re completely taken care of.

For us, taking care of our customers is the single most important thing we do.

Ready to sign up for support desk services?

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