You deserve better
A lot of business leaders aren’t happy with their current IT support. Response times are slow. There’s no emphasis on business strategy. The technology is outdated, inconvenient or it just doesn’t work.
Does any of that sound familiar?
If so, we’d like to introduce you to a better way to experience managed services. The MCA family is dedicated to delivering IT support that leaves our clients delighted. We’ll help you find ways to use technology to grow your business, and we’ll leave a smile on your face at the same time.
What you get with MCA’s managed services
- Onsite support of your hardware and software to ensure that everything is running as it should
- Offsite backup and disaster recovery support to protect you against data loss
- A team of experienced experts, ready and willing to answer your questions and resolve any issues
- Comprehensive, strategic consultation to make sure you always have the technology you need
The 3 Ps of managed services
You can’t have worthwhile managed services without the right ingredients. At MCA, we take three things into account. When these three areas are covered, you’re set up for IT support that really can propel your business forward.
Process
We have a reliable process that’s been tested and proven over decades of service. Even when things are chaotic, we can quickly and calmly address issues, resolve problems and deliver solutions.
Products
If there’s a tech tool you’re looking for, we have access to it. In fact, we probably have an expert on staff who can provide world-class support for it from day one. Tell us what you need and we’ll take care of it.
Proximity
We keep everything local, including our data center. In fact, if you’re in Chattanooga, feel free to swing by our office. We’ll show you the actual drives where our clients’ files are securely stored.
The biggest reason to adopt managed services is that this practice allows you to take control of your future. It is nearly impossible to plan for what you cannot predict. The predictability of managed services allows you to accurately forecast revenue, profits, labor requirements, scalability requirements and even geographic expansion. The ability to predict puts you in control of your destiny.”
Managed services that line up with your priorities
IT support that matches your company needs
You don’t have IT solutions just because you’re a fan of technology. You’re running a business. Every IT tool you use meets a business need. We get that—and our managed services aligns with those strategic needs.
Local support
Yes, you’ll hear an accent when you call in to our support center. A proud Southern accent. Our offices and our support center are located in Tennessee. When you deal with us, you’re dealing with locals.
Say Goodbye to Long Wait Times
When something isn’t working, you can’t afford to wait days. You can’t even wait hours. You need a response as fast as possible. We pride ourselves on aggressive response times. We’re not going to log a ticket and forget about you.
No question left unanswered
Don’t you hate it when a so-called expert fixes the issue but refuses to explain what went wrong or how it was resolved? We do, too. So we’ll make sure we answer each and every question you have. Ask away.
What does implementation look like?
Our philosophy of managed services begins with the firm belief that every piece of technology you use should meet a business need. So that’s where we start. We’ll gain an understanding of your goals, targets and challenges. Then we’ll assess your current network setup. We’ll offer recommendations, both for upgrades and for levels of support. Then we go to work . . . and you focus on growing your company!
