Since 2014, MCA has provided help desk services for customers needing 24/7 Tier 1 support. These Tier 1 support representatives have a direct line of communication with our Tier 2 NOC and Tier 3 field service engineers. In response to customer demand, MCA has expanded our help desk services several times and just completed work on a brand new state of the art support center. This expansion to the MCA campus in Chattanooga, TN is an incredible space for customer support. We invite you to give us a call for a tour and come meet the representatives you will speak to when you call us for support. We NEVER outsource support, all calls are answered in our facility locally in Chattanooga, TN. We provide 24/7 nationwide support through this call center and are ready to give you the freedom to focus on your business and let us handle your I.T. support needs.

What Do You Get With Help Desk Support?

  • Chattanooga-based and staffed with our own full-time employees
  • Direct access to level 2 and level 3 engineers
  • User account management
  • Email support for Outlook
  • Business productivity software
  • Printer connectivity
  • Mobile device management
  • Performance issues
  • Malware resolution
  • Network client troubleshooting
  • Line of business applications
  • Tiered escalation

The MCA support center is fully customizable to meet your specific needs. We offer everything from multi-tenant support to fully branded and dedicated teams. Our sales and pre-sales teams are available to meet and discuss each option with you and help you determine the best fit for your company. Call us today at 423-892-8899 or email sales@mcollins.com for more information! You can also learn more about our help desk services here https://www.mcollins.com/help-desk/