Careers at MCA Team

Location:
Chattanooga, TN

Job Description:
The Administrative Assistant/Receptionist is responsible for answering the phone, greeting clients, distributing mail, filing, and otherwise assists in clerical work and business details as needed by office employees.

Experience Required:

• Answers all Incoming Calls in Three Rings or less
• Meet and Greet all Customers
• Creates Badges for all Visitors
• Maintains the upkeep of reception area and conference room
• Handles all Filing in Back Room
• Scanning of Sales Pick Tickets, AP Invoices and AR Checks
• Handles incoming and outgoing mail and faxes
• Mail out End of the Month Statements and Invoicing
• Assist Office staff as needed including typing, copies, and creating files
• And any other tasks required by MCA

Knowledge, Skills, and Abilities:

• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
• Skill to use a personal computer and proficient in various software packages including Microsoft Windows
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems
• Ability to maintain excellent Customer Service standards in daily operations

Credentials and Experience:

• Associates Degree with courses in Business, Accounting or Secretarial/Office Administration or Two Years equivalent combination of Education or relevant work experience.

Credentials and Experience:

• Health Insurance Benefits
• Paid Vacation
• Paid Holidays
• Dental and Vision
• Life Insurance
• Short and Long Term Disability Insurance
• Competitive Salary
• 401K

Please submit resume and references to jobs@mcollins.com

Location:
Chattanooga, TN

Job Description:
The Client Administration position is responsible for administratively supporting specific MCA client(s) in whatever capacity needed, as determined by the client. This position will remotely support the MCA client(s) administratively, from a MCA office. This position will require a working relationship with the MCA Sales Department and other Sales Administrative staff. The employee will simultaneously report to the MCA Sales department, and to the MCA Client’s appointed supervisor. The Client Administration Position will also be responsible for any other tasks as needed by MCA.

Duties and Responsibilities (Including but not limited to):

• First and foremost, administratively support MCA client(s) as needed.
• Duties will be designated by MCA’s client as applies to their administrative needs.
• Most work will be done from MCA’s office, however training and special projects may require traveling to Client’s location.
• Cross Trained to assist in other MCA administration as needed
• And any other tasks required by MCA

Knowledge, Skills, and Abilities:
▪ Effective Planning, Organization, Documentation, and Communication Skills
▪ Ability to use a personal computer and proficient in various software packages including all Microsoft Office Products

▪ Strong Written and Verbal Communication Skills
▪ Sound Judgment in Decision Making
▪ Willingness to accept ownership and be held accountable
▪ Must be a team player and be able to provide direction and support to other team members
▪ Establish priorities, work independently, and proceed with objectives without supervision.
▪ Handle and resolve recurring problems
▪ Maintain excellent Customer Service standards in daily operations

Credentials and Experience:
•Associates Degree with courses in Business, Accounting, or Secretarial/Office Administration or Two Years equivalent combination of Education or relevant work experience.

Benefits include:
• Paid Vacation
• Insurance Benefits
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Short Term & Long Term Disability Insurance
• Paid Holidays
• 401K

Please submit resume and references to jobs@mcollins.com

Location:
Chattanooga, TN

Job Description:
The MCA Technical Services Representative (TSR) is responsible for addressing customer-facing service calls and ensuring support contract SLA’s. The TSR interfaces with customers to resolve
TIER 1 related issues, assess support need, gather additional information, and escalate tickets as necessary. The TSR may also handle preventive maintenance tasks, patch management, documentation, and helpdesk tasks as assigned by direct supervisor or TSR lead.

Experience Required:
• A+ Certification
• 2 years of troubleshooting PC Systems

Benefits include:
• Health Insurance Benefits
• Paid Vacation
• Paid Holidays
• MCA uniforms provided
• Dental & Vision
• Life Insurance
• Short Term & Long Term Disability Insurance
• Competitive Salary

Please submit resume and references to jobs@mcollins.com

Location:
Chattanooga, TN

Job Description:
MCA Technical Services Representative (TSR) is responsible for addressing customer-facing service calls and ensuring support contract SLA’s. The TSR interfaces with customers to resolve TIER 1 related issues, assess support need, gather additional information, and escalate tickets as necessary. The TSR may also handle preventive maintenance tasks, patch management, documentation, and helpdesk tasks as assigned by direct supervisor or TSR lead. This position is available for nights and weekends and the hours my vary from 8pm to 8am. In addition, some travel may be required for initial training that would be arranged and covered by MCA.

Experience Required:
• A+ Certification
• Troubleshooting PC Systems

Benefits include:
• Health Insurance Benefits
• Paid Vacation
• Paid Holidays
• MCA uniforms provided
• Dental & Vision
• Life Insurance
• Short Term & Long Term Disability Insurance
• Competitive Salary

Please submit resume and references to jobs@mcollins.com