MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We’re a top technology services provider with a solid national reputation. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
In fact, we like to think working at MCA is more than just a job. We really do treat each other like family.
We’re always growing, too, so there are several positions at MCA that frequently have openings. If you are interested in being considered for these positions, all you have to do is email your resume to jobs@mcollins.com. We’ll contact you when an opening is available.
MCA Employee Benefits:
Health insurance
Paid vacation
Paid holidays
Dental & vision
Life insurance
Short-term & long-term disability insurance
Competitive salary
Time off to volunteer
Uniforms provided
401k
plan
Available Positions
Technical Services Representative - Business Hours
Position: Technical Services Representative – Helpdesk
Location: Chattanooga, TN
Multiple positions and schedules available to fill 24×7 positions
Job Duties:
The MCA Technical Services Representative (TSR) is responsible for addressing customer-facing service calls and ensuring support contract SLA’s. The TSR interfaces with customers to resolve TIER 1 related issues, assess support need, gather additional information, and escalate tickets as necessary. The TSR may also handle preventive maintenance tasks, patch management, documentation, and helpdesk tasks as assigned by direct supervisor or TSR lead.
Requirements:
- A+ certification
- 2 years of troubleshooting PC Systems
Benefits include:
- Health Insurance Benefits
- Paid Vacation
- Paid Holidays
- MCA uniforms provided
- Dental & Vision
- Life Insurance
- Short Term & Long Term Disability Insurance
- Competitive Salary
Please submit resume and references to jobs@mcollins.com
Field Services Engineer
Job Title: Field Services Engineer
Job Summary:
The Field Services Engineer is responsible for implementing and maintaining one or more customer networks. For each new customer, a Field Services Engineer is responsible for ensuring a smooth transition to MCA for ongoing support. As the direct contact support arm of MCA, Field Service Engineers often solve problems on-site.
Responsibilities and Duties:
- Implement MCA Projects
- Assist in Network Operations Center tasks
- Design/Install/Maintain computer networks
- Install/Configure/Test Software as necessary
- Evaluate Network Performance
- Coordinate with vendors on the customer’s behalf
Qualifications and Skills:
This is a customer-facing position. Customer service, troubleshooting, and communication are critical.
Working knowledge in each of the technical areas will be necessary:
- Basic networks: Switching, Routing, Firewalls, Wireless
- MS Window Server: Active Directory, DNS, DHCP, File/Print Services
- Email Services: Office 365, Mail Flow, Mail Filtering
- VMware Virtualization: vCenter, SAN Storage
Bachelor’s Degree is helpful, but not required
Notes:
A desire for ongoing learning is essential. The total body of knowledge is extremely broad in this area. We ask Field Service Engineers to be fully competent in all network areas and pursue one or more specializations.
As a network consultant, a Field Service Engineer may independently implement customer networks or work in a team for large projects.
Benefits include:
- Company provided phone
- Company provided vehicle
- Health Insurance Benefits
- Paid Vacation
- Paid Holidays
- MCA uniforms provided
- Dental & Vision
- Life Insurance
- Short Term & Long Term Disability Insurance
- Competitive Salary
Please submit resume and references to jobs@mcollins.com
Technical Services Representative – 3rd Shift
Looking for opportunities beyond the Monday through Friday 8 to 5 grind? Like working in a more critical thinking workspace free of the pressures of never-ending phone call volumes? Enjoy reviewing alerts and statuses and researching and reacting accordingly? Enjoy learning from those experienced techs that have come before you? MCA is looking to increase its afterhours staffing!
MCA’s After Hours TSR position is responsible for addressing afterhours customer-facing support calls while ensuring maximum uptime to monitored services and assets. The TSR position interfaces with numerous associates of contract MCA customers to assess support need, gather and document required incident information, resolve incidents, and properly route unresolvable incidents to appropriate on call resources. This position may also be responsible for preventative maintenance tasks, software upgrades, and security patching and remediation.
Weekend only and weeknight only positions available!
Position: Technical Services Representative – Helpdesk
Location: Chattanooga, TN
Job Duties:
The MCA Technical Services Representative (TSR) is responsible for addressing customer-facing service calls and ensuring support contract SLA’s. The TSR interfaces with customers to resolve TIER 1 related issues, assess support need, gather additional information, and escalate tickets as necessary. The TSR may also handle preventive maintenance tasks, patch management, documentation, and helpdesk tasks as assigned by direct supervisor or TSR lead.
Requirements:
- A+ certification
- 2 years of troubleshooting PC Systems
Benefits include:
- Health Insurance Benefits
- Paid Vacation
- Paid Holidays
- MCA uniforms provided
- Dental & Vision
- Life Insurance
- Short Term & Long Term Disability Insurance
- Competitive Salary
Please submit resume and references to jobs@mcollins.com
Solutions Specialist
Position: Solutions Specialist
Location: Chattanooga, TN
Job Summary:
The Solutions Specialist contributes to the success of MCA’s sales department by assisting the Sales Team with product knowledge, competitive registrations, product alignment, and quotation and presentation services. A Solutions Specialist develops a process to ensure the quick and accurate fulfillment of quote requests to “house” and “rep” account base. An exceptional Solutions Specialist adds measurable value by understanding the quote opportunity and attaching high-margin, value-added products, or services to it.
Duties and Responsibilities (Including but not limited to):
- Build quotes for external sales reps for complicated projects, proposals, and RFP’s
- Develop relationships with MCA sales team, customers, and vendors
- Facilitate external customer sales requests
- Research products, availability, and compatibility for quotations
- Perform deal registrations and provide vendor follow up
- Participate in sales pipeline and trending
- Identify compatibility issues, missing components, and improve “attach” opportunities
- Work with procurement team to effectively hand off approved quotes for procurement
Knowledge, Skills, and Abilities:
- Effective time management capabilities
- 2+ years in an external, customer-facing sales role
- Exceptional writing and language skills. Ability to convey value through written and oral presentations
- Understanding of profit margin, calculating TCO, ROI
- Stong technical product understanding. Network equipment (switches, routers, wireless, firewalls). Server hardware (CP Core, RAM, RAID, SSD/NLSAS, optimized architecture)
- Server software – Windows Server, VMWARE virtualization, SQL, Client Access Licensing
- Office 365 products and usage – OneDrive, Exchange, Office
- Strong peripheral understanding – UPS, Printers, Scanners, Monitors, etc
- Ability to attend conferences (2 times yearly) and online training, and monthly webinars.
Benefits include:
- Health, dental, and vision insurance
- Life insurance
- Paid vacation and holidays
- Short and long-term disability insurance
- 401k plan
- Competitive salary
*Position is Full-time M-F between the hours of 8am and 5pm. (7am-4pm on Fridays)
