MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We’re a top technology services provider with a solid national reputation. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
In fact, we like to think working at MCA is more than just a job. We really do treat each other like family.
We’re always growing, too, so there are several positions at MCA that frequently have openings. If you are interested in being considered for these positions, all you have to do is email your resume to jobs@mcollins.com. We’ll contact you when an opening is available.
MCA Employee Benefits:
Health insurance
Paid vacation
Paid holidays
Dental & vision
Life insurance
Short-term & long-term disability insurance
Competitive salary
Time off to volunteer
Uniforms provided
401k
plan
Available Positions
Customer Support Representative
Position: Customer Support Representative (CSR)
Location: Chattanooga, TN
Job Summary:
The Customer Support Representative will report to the Director of Customer Support and will be responsible for coordinating service for their designated accounts and ensure that all aspects are handled efficiently and effectively with superior levels of customer service. In addition, the
Customer Support Representative will work with multiple departments including technicians, warehouse personnel, inventory, and sales to ensure that all customer service issues are addressed.
Responsibilities will include:
- Maintain excellent customer service responsiveness in all areas and ensure follow through.
- Actively support customer service team to ensure all tasks are handled promptly.
- Ensure that customers are contacted within service level expectations.
- Make sure all SLA’s are met or exceeded for contracted customers.
- Constantly look at ways to improve processes to provide highest level of customer satisfaction.
- Make sure that all old calls are followed up on and processed timely.
- Make sure information is clearly communicated to technicians through the ticketing system.
- Make sure warehouse is processing all shipments in a given day and that they have all the information correct to handle service calls correctly.
- Communicate with Director of Customer Support and other departments any pertinent information to their accounts to keep them involved when needed in service related issues.
- Process all assigned account invoices and ensure that calls are closed/billed correctly.
- Develop relationships with customers and follow through on all issues until resolved to complete satisfaction.
- Effective Planning, Organization, Documentation, and Communication Skills
- Ability to use a personal computer and proficient in various software packages including all Microsoft Office Products & Adobe
- Strong Written and Verbal Communication Skills
- Willingness to accept ownership and be held accountable
- Must be a team player and be able to provide direction and support to other team members
- Establish priorities, work independently, and proceed with objectives with little supervision.
- Handle and resolve recurring problems
Credentials and Experience:
- Bachelor’s Degree preferred or equivalent work experience
Benefits include:
- Health Insurance Benefits
- Paid Vacation
- Paid Holidays
- Dental & Vision
- Life Insurance
- Short Term & Long Term Disability Insurance
- 401k
- Competitive Salary
Please submit resume and references to jobs@mcollins.com
Information Security Sales Engineer
Location: Chattanooga, TN
MCA is growing again! We are currently seeking a high-energy, experienced, Information Security Sales Engineer. This member of or team will help define a robust security and compliance program both
internally, and to our many managed services customers.
The ideal candidate has an entrepreneurial mindset with a strong background in current security trends. Ideally, we are looking for someone with 3-5 years of experience currently within the security sector. This team member must be able to drive a security strategy discussion and help customers of all backgrounds understand their risk positions while guiding them into making appropriate security decisions.
Responsibilities will include:
- Developing a solution stack of tools for clients
- Engaging in pre-sales scoping opportunities
- Integrating SOC into MCA’s Managed Services platform
- Understanding client and industry security needs and presenting repeatable solutions
- Consulting with customers on their security and compliance audits (PCI/SOC/HIPAA)
- Maintaining relevant knowledge through training and market events
- Mentoring internal SecOps team members
- Drafting proposals, pricing, project scopes
- Presentation of solutions to customers
- Providing Technical Support, including Root-Cause investigations
Experience Required:
- 3-5 Years Security Experience
- 5+ Years Networking Experience (Switch, Routers, Firewalls, Wireless)
- 5+ Years Windows Server Administration
- Strong oral and written skills
- A+, Network+, Security+, CISSP, CISA, CISM, GSEC or other vendor specific certifications desired
Benefits include:
- Health Insurance Benefits
- Paid Vacation
- MCA Uniforms provided
- Paid Holidays
- Dental & Vision
- Life Insurance
- Short Term & Long Term Disability Insurance
- 401k
- Competitive Salary
Please submit resume and references to jobs@mcollins.com
Technical Service Representative
Location:
Chattanooga, TN
Job Description:
The MCA Technical Services Representative (TSR) is responsible for addressing customer-facing service calls and ensuring support contract SLA’s. The TSR interfaces with customers to resolve
TIER 1 related issues, assess support need, gather additional information, and escalate tickets as necessary. The TSR may also handle preventive maintenance tasks, patch management, documentation, and helpdesk tasks as assigned by direct supervisor or TSR lead.
Experience Required:
• A+ Certification
• 2 years of troubleshooting PC Systems
Benefits include:
• Health Insurance Benefits
• Paid Vacation
• Paid Holidays
• MCA uniforms provided
• Dental & Vision
• Life Insurance
• Short Term & Long Term Disability Insurance
• Competitive Salary
Please submit resume and references to jobs@mcollins.com
Technical Service Representative Nights and Weekends
Location:
Chattanooga, TN
Job Description:
MCA Technical Services Representative (TSR) is responsible for addressing customer-facing service calls and ensuring support contract SLA’s. The TSR interfaces with customers to resolve TIER 1 related issues, assess support need, gather additional information, and escalate tickets as necessary. The TSR may also handle preventive maintenance tasks, patch management, documentation, and helpdesk tasks as assigned by direct supervisor or TSR lead. This position is available for nights and weekends and the hours my vary from 8pm to 8am. In addition, some travel may be required for initial training that would be arranged and covered by MCA.
Experience Required:
• A+ Certification
• Troubleshooting PC Systems
Benefits include:
• Health Insurance Benefits
• Paid Vacation
• Paid Holidays
• MCA uniforms provided
• Dental & Vision
• Life Insurance
• Short Term & Long Term Disability Insurance
• Competitive Salary
Please submit resume and references to jobs@mcollins.com
Pre-Sales Engineer
Location:
Chattanooga, TN
Job Description:
The pre-sales engineer provides sales and architectural support to MCA customer-base, as well as, internal resources. A Pre-sales engineer will know the product and services portfolio better than anyone, and possesses a keen understanding of business technology and business initiatives.
This position will require extensive training and certification in enterprise systems from key MCA vendors. This engineer will understand how to develop sales proposals, Bill of Materials, and Scope of Work. This engineer will work tightly with multiple sales positions to help identify opportunities, discuss customer requirements, and develop useful solutions. This position must understand and can prove they can perform the work, and not just design it.
Experience Required:
• A+ Certification.
• N+ Certification or CCNA.
• MCP or MCITP, or MCSA/MCSE.
• 5 years in an engineer support role.
• 2 years in a sales support role.
• Understanding of business financials.
• Ability to calculate TCO and ROI formulations.
• Ability to communicate clearly and speak to a wide range of customers.
• Unquestionable ethics and integrity.
• A creative and articulate approach to designing proposals.
A successful team member is one with outstanding communication skills, plays great on a team, and has
the heart of a servant leader. Someone who knows how to explain technology to different audiences
will be very successful at MCA.
Benefits include:
• Full Time Salaried Position
• Company Vehicle
• Company Technology (phone, laptop)
• Paid Vacation
• Insurance Benefits
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Short Term & Long Term Disability Insurance
• Paid Holidays
• 401K
Please submit resume and references to jobs@mcollins.com
