MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We’re a top technology services provider with a solid national reputation. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
In fact, we like to think working at MCA is more than just a job. We really do treat each other like family.
We’re always growing, too, so there are several positions at MCA that frequently have openings. If you are interested in being considered for these positions, all you have to do is email your resume to jobs@mcollins.com. We’ll contact you when an opening is available.
MCA Employee Benefits:
Health insurance
Paid vacation
Paid holidays
Dental & vision
Life insurance
Short-term & long-term disability insurance
Competitive salary
Time off to volunteer
Uniforms provided
401k
plan
Available Positions
Technical Service Representative
Position: Technical Services Representative – Helpdesk
Location: Chattanooga, TN
Multiple positions and schedules available to fill 24×7 positions
Job Duties:
The MCA Technical Services Representative (TSR) is responsible for addressing customer-facing service calls and ensuring support contract SLA’s. The TSR interfaces with customers to resolve TIER 1 related issues, assess support need, gather additional information, and escalate tickets as necessary. The TSR may also handle preventive maintenance tasks, patch management, documentation, and helpdesk tasks as assigned by direct supervisor or TSR lead.
Requirements:
- A+ certification
- 2 years of troubleshooting PC Systems
Benefits include:
- Health Insurance Benefits
- Paid Vacation
- Paid Holidays
- MCA uniforms provided
- Dental & Vision
- Life Insurance
- Short Term & Long Term Disability Insurance
- Competitive Salary
Please submit resume and references to jobs@mcollins.com
