MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We’re a top technology services provider with a solid national reputation. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
In fact, we like to think working at MCA is more than just a job. We really do treat each other like family.
We’re always growing, too, so there are several positions at MCA that frequently have openings. If you are interested in being considered for these positions, all you have to do is email your resume to jobs@mcollins.com. We’ll contact you when an opening is available.
MCA Employee Benefits:
Health insurance
Paid vacation
Paid holidays
Dental & vision
Life insurance
Short-term & long-term disability insurance
Competitive salary
Time off to volunteer
Uniforms provided
401k
plan
Available Positions
Field Service Engineer
Locations:
North Carolina, South Carolina, Atlanta Metro, and Knoxville Area (multiple positions available)
Job Duties:
The Field Service Engineer is responsible for customer-facing technical support which includes:
• IBM Point of Sale Equipment
• Toshiba Point of Sale Equipment
• Printer support and repair
• U-Scan Device support and repair
• Desktop and Laptop support and repair
• Server support and repair
A successful Field Service Engineer will support users remotely and on-site. Must be able to clearly and professionally explain technical resolutions and understand end user technical difficulties to properly troubleshoot and repair equipment. The Field Service Engineer must operate with unquestionable ethics and be accountable to MCA and our customers.
Experience Required:
• 3 – 7 years of experience supporting retail equipment
• A+ certification required, additional certifications preferred
Benefits include:
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Short Term & Long Tterm Disability Insurance
• Paid Vacation and Paid Holidays
• MCA uniforms provided
• Competitive Salary
• Company Car
• Company Cell Phone
• 401K
Please submit resume and references to jobs@mcollins.com
Equipment Handler in Chattanooga , TN
Location:
Chattanooga, TN
Job Description:
Supports sales and customer service by receiving, distributing, and controlling inventory.
Duties:
• Receive merchandise by verifying incoming shipments; storing merchandise; entering receipt into purchasing system database.
• Distribute merchandise by filling requisitions from sales locations; preparing, verifying, and shipping merchandise.
• Control inventory by conducting physical counts.
• Maintain safe work environment by following standards and procedures; complying with legal regulations.
• Update job knowledge by participating in educational opportunities.
• Accomplish warehousing and organization mission by completing related results as needed.
Skills/Qualifications: :
Customer Service, Reporting Skills, Organization, Dealing with Complexity, Deadline-Oriented, Time Management, Process Improvement, Safety Management, Inventory Control, Written Communication
Benefits include:
• Full Time Salaried Position
• Paid Vacation
• Paid Holidays
• 401K
• Life and Disability Insurance Benefits
• Health, Dental and Vision Insurance
Please submit resume and references to jobs@mcollins.com
Technical Service Representative
Location:
Chattanooga, TN
Job Description:
The MCA Technical Services Representative (TSR) is responsible for addressing customer-facing service calls and ensuring support contract SLA’s. The TSR interfaces with customers to resolve
TIER 1 related issues, assess support need, gather additional information, and escalate tickets as necessary. The TSR may also handle preventive maintenance tasks, patch management, documentation, and helpdesk tasks as assigned by direct supervisor or TSR lead.
Experience Required:
• A+ Certification
• 2 years of troubleshooting PC Systems
Benefits include:
• Health Insurance Benefits
• Paid Vacation
• Paid Holidays
• MCA uniforms provided
• Dental & Vision
• Life Insurance
• Short Term & Long Term Disability Insurance
• Competitive Salary
Please submit resume and references to jobs@mcollins.com
Account Executive
Job Description:
Supports sales and customer service by receiving, distributing, and controlling inventory.
Location:
Nashville, TN
Job Duties:
• Promotes/sells/secures solutions from existing and prospective customers through a relationship-based approach.
• Makes telephone calls and in-person on-site visits and presentations to existing and prospective customers.
• Researches sources for developing prospective customers and for information to determine their potential.
• Must have clear and effective written proposals/quotations for current and prospective customers.
• Can resolve customer problems and complaints.
• Coordinates sales effort with inside sales team and technical service groups.
• Analyzes the Nashville territory/market’s potential and determines the value of existing and prospective customers.
• Plans and organizes personal sales strategy.
• Supplies management with oral and written reports on customer needs, problems, and potential for new products and services.
• Participates in trade shows, product training and conventions.
Experience Required:
• Minimum 5 years B2B outside sales experience preferably in the IT industry
• College degree preferred
Benefits include:
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Short Term & Long Term Disability Insurance
• Paid Vacation and Paid Holidays
• Competitive Salary
• Company Cell Phone
• Mileage Reimbursement
• 401K
Please submit resume and references to jobs@mcollins.com
Field Services Technician
Location:
Nashville, TN
Job Description:
The Field Services Technician utilizes a systematic instinct, coupled with extensive technical training to identify and resolve hardware related issues. Printer and component repair experience is required, preferably in LaserJet, Thermal transfer, and various barcoding and transfer technologies. Experience with HP, Okidata, Zebra, Lexmark, and Intermec are a plus. The Hardware technician must possess an aptitude for understanding the critical components of printer and computer technology, circuit boards, relays, and motors.
Experience Required:
• A+ Certification
• N+ Certification or CCNA
• MCP or MCITP
• 2 years supporting PC Hardware
• 2 years supporting Printer Technology in a break/fix environment
• 2 years in a customer facing support role
• Willingness to train and become certified
A successful team member is one with outstanding communication skills, plays great on a team, and has the heart of a servant leader. Someone who knows how to explain technology to different audiences will be very successful at MCA.
Benefits include:
• Full Time Salaried Position
• Company Vehicle
• Company Technology (phone, laptop)
• Paid Vacation and Holidays
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Short Term & Long Term Disability Insurance
• 401K
Please submit resume and references to jobs@mcollins.com
Network and Systems Engineer
Location:
Nashville, TN
Job Description:
The Network and Systems Engineer provides daily support services to the MCA customer base in the greater Nashville area. This position mentors and grows additional engineers and technicians and helps manage the local workload of support requests and projects. Additional responsibilities would include meeting with customers to discuss strategic initiatives and working with the local sales team to architect solutions to meet customer objectives.
Requirements:
• A+ Certification
• N+ Certification or CCNA
• MCP or MCITP
• 5 years supporting PC and Network Environments
• 5 years supporting Windows Server 2008-2016
• 2 years supporting MS Exchange, SQL, or Sharepoint
• Practical understanding of Hypervisors (ESX, Hyper-V)
• Practical understanding of enterprise systems including networking, servers, and SAN.
A successful team member is one with outstanding communication skills, plays great on a team, and has the heart of a servant leader. Someone who knows how to explain technology to different audiences will be very successful at MCA.
Benefits include:
• Full Time Salaried Position
• Company Vehicle
• Company Technology (phone, laptop)
• Paid Vacation
• Insurance Benefits
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Short Term & Long Term Disability Insurance
• Paid Holidays
• 401K
Please submit resume and references to jobs@mcollins.com
Pre-Sales Engineer
Location:
Chattanooga, TN
Job Description:
The pre-sales engineer provides sales and architectural support to MCA customer-base, as well as, internal resources. A Pre-sales engineer will know the product and services portfolio better than anyone, and possesses a keen understanding of business technology and business initiatives.
This position will require extensive training and certification in enterprise systems from key MCA vendors. This engineer will understand how to develop sales proposals, Bill of Materials, and Scope of Work. This engineer will work tightly with multiple sales positions to help identify opportunities, discuss customer requirements, and develop useful solutions. This position must understand and can prove they can perform the work, and not just design it.
Experience Required:
• A+ Certification.
• N+ Certification or CCNA.
• MCP or MCITP, or MCSA/MCSE.
• 5 years in an engineer support role.
• 2 years in a sales support role.
• Understanding of business financials.
• Ability to calculate TCO and ROI formulations.
• Ability to communicate clearly and speak to a wide range of customers.
• Unquestionable ethics and integrity.
• A creative and articulate approach to designing proposals.
A successful team member is one with outstanding communication skills, plays great on a team, and has
the heart of a servant leader. Someone who knows how to explain technology to different audiences
will be very successful at MCA.
Benefits include:
• Full Time Salaried Position
• Company Vehicle
• Company Technology (phone, laptop)
• Paid Vacation
• Insurance Benefits
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Short Term & Long Term Disability Insurance
• Paid Holidays
• 401K
Please submit resume and references to jobs@mcollins.com
