MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We’re a top technology services provider with a solid national reputation. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
In fact, we like to think working at MCA is more than just a job. We really do treat each other like family.
We’re always growing, too, so there are several positions at MCA that frequently have openings. If you are interested in being considered for these positions, all you have to do is email your resume to jobs@mcollins.com. We’ll contact you when an opening is available.
MCA Employee Benefits:
Health insurance
Paid vacation
Paid holidays
Dental & vision
Life insurance
Short-term & long-term disability insurance
Competitive salary
Time off to volunteer
Uniforms provided
401k
plan
Available Positions
Technical Services Representative - Business Hours
Position: Technical Services Representative – Helpdesk
Location: Chattanooga, TN
Multiple positions and schedules available to fill 24×7 positions
Job Duties:
The MCA Technical Services Representative (TSR) is responsible for addressing customer-facing service calls and ensuring support contract SLA’s. The TSR interfaces with customers to resolve TIER 1 related issues, assess support need, gather additional information, and escalate tickets as necessary. The TSR may also handle preventive maintenance tasks, patch management, documentation, and helpdesk tasks as assigned by direct supervisor or TSR lead.
Requirements:
- A+ certification
- 2 years of troubleshooting PC Systems
Benefits include:
- Health Insurance Benefits
- Paid Vacation
- Paid Holidays
- MCA uniforms provided
- Dental & Vision
- Life Insurance
- Short Term & Long Term Disability Insurance
- Competitive Salary
Please submit resume and references to jobs@mcollins.com
Field Services Engineer
Job Title: Field Services Engineer
Job Summary:
The Field Services Engineer is responsible for implementing and maintaining one or more customer networks. For each new customer, a Field Services Engineer is responsible for ensuring a smooth transition to MCA for ongoing support. As the direct contact support arm of MCA, Field Service Engineers often solve problems on-site.
Responsibilities and Duties:
- Implement MCA Projects
- Assist in Network Operations Center tasks
- Design/Install/Maintain computer networks
- Install/Configure/Test Software as necessary
- Evaluate Network Performance
- Coordinate with vendors on the customer’s behalf
Qualifications and Skills:
This is a customer-facing position. Customer service, troubleshooting, and communication are critical.
Working knowledge in each of the technical areas will be necessary:
- Basic networks: Switching, Routing, Firewalls, Wireless
- MS Window Server: Active Directory, DNS, DHCP, File/Print Services
- Email Services: Office 365, Mail Flow, Mail Filtering
- VMware Virtualization: vCenter, SAN Storage
Bachelor’s Degree is helpful, but not required
Notes:
A desire for ongoing learning is essential. The total body of knowledge is extremely broad in this area. We ask Field Service Engineers to be fully competent in all network areas and pursue one or more specializations.
As a network consultant, a Field Service Engineer may independently implement customer networks or work in a team for large projects.
Benefits include:
- Company provided phone
- Company provided vehicle
- Health Insurance Benefits
- Paid Vacation
- Paid Holidays
- MCA uniforms provided
- Dental & Vision
- Life Insurance
- Short Term & Long Term Disability Insurance
- Competitive Salary
Please submit resume and references to jobs@mcollins.com
Technical Services Representative – 3rd Shift
Looking for opportunities beyond the Monday through Friday 8 to 5 grind? Like working in a more critical thinking workspace free of the pressures of never-ending phone call volumes? Enjoy reviewing alerts and statuses and researching and reacting accordingly? Enjoy learning from those experienced techs that have come before you? MCA is looking to increase its afterhours staffing!
MCA’s After Hours TSR position is responsible for addressing afterhours customer-facing support calls while ensuring maximum uptime to monitored services and assets. The TSR position interfaces with numerous associates of contract MCA customers to assess support need, gather and document required incident information, resolve incidents, and properly route unresolvable incidents to appropriate on call resources. This position may also be responsible for preventative maintenance tasks, software upgrades, and security patching and remediation.
Weekend only and weeknight only positions available!
Position: Technical Services Representative – Helpdesk
Location: Chattanooga, TN
Job Duties:
The MCA Technical Services Representative (TSR) is responsible for addressing customer-facing service calls and ensuring support contract SLA’s. The TSR interfaces with customers to resolve TIER 1 related issues, assess support need, gather additional information, and escalate tickets as necessary. The TSR may also handle preventive maintenance tasks, patch management, documentation, and helpdesk tasks as assigned by direct supervisor or TSR lead.
Requirements:
- A+ certification
- 2 years of troubleshooting PC Systems
Benefits include:
- Health Insurance Benefits
- Paid Vacation
- Paid Holidays
- MCA uniforms provided
- Dental & Vision
- Life Insurance
- Short Term & Long Term Disability Insurance
- Competitive Salary
Please submit resume and references to jobs@mcollins.com
Sales Assistant
Position: Sales Assistant Location: Chattanooga, TN
Job Summary:
The Sales Assistant position is responsible for supporting all aspects of sales. This position will assist in creating orders, adding new items, research new products when required, put together quotes as needed, and any other aspects as required by the sales team. This position will require a close working relationship with the Sales Department and other Sales Administrative staff. The Sales Assistant Position will also be responsible for any other tasks as needed by MCA.
Duties and Responsibilities (Including but not limited to):
- Process orders for sales reps including gathering all pertinent details.
- Process all orders for sales that come via phone, email, or fax.
- Field all calls that come in for the sales reps in their absence.
- Purchase as required by manager when applicable
- Knowledgeable on all in-process orders with the Sales Department.
- Create Part numbers on the system.
- Research new parts and item information, if necessary
- Create orders for salespeople.
- Follow through with sales to ensure prompt customer service.
- Process all customer returns and RMA process.
- Check & update Order Status as required. Keeping customer and sales rep updated.
- Receive in Drop Ship Items and follow through on remote deliveries, add freight to orders and print pick tickets
- Prepare Quote sheets for sales personnel, if needed.
- Register Deals and track sales for vendors as required
- Backup for Sales Purchasing, Project Coordinator, and Leasing Coordinator in their absence
- Cross Trained to assist in other administration as needed
- Place orders via the web in absence of sales rep
- Backup and assist in large projects for customer service.
- Create customer locations on customer record when needed
- Track software renewals
- Assist/direct warehouse in order logistics
- And any other tasks required by MCA
Knowledge, Skills, and Abilities:
- Effective Planning, Organization, Documentation, and Communication Skills
- Ability to use a personal computer and proficiency in various software packages including all Microsoft Office Products
- Strong Written and Verbal Communication Skills
- Sound Judgment in Decision Making
- Willingness to accept ownership and be held accountable
- Must be a team player and be able to provide direction and support to other team members
- Establish priorities, work independently, and proceed with objectives without supervision.
- Handle and resolve recurring problems
- Maintain excellent Customer Service standards in daily operations
*Position is Full-time M-F between the hours of 8am and 5pm. (7am-4pm on Fridays)
Warehouse Assistant/Delivery Driver
Position: Warehouse Assistant/Delivery Driver
Location: Chattanooga, TN
Job Summary:
The Warehouse Associate/Delivery Driver is responsible for receiving in all inbound equipment, staging orders for delivery, delivery orders to local MCA customers, light office maintenance and any other tasks as needed by MCA.
Job Duties:
- Receiving all Maintenance & Sales Parts and Equipment into Inventory
- Staging orders for delivery based on pick tickets
- Handle all shipping requests
- Complete all needed delivery requests
- Responsible for keeping the warehouse organized and clean
- Handle return shipping of RMA’s for Maintenance
- Analyze and review cost-saving opportunities in transportation
- Includes minimal heavy lifting for loading, unloading, packing, and shipping of equipment and parts
- Setting up and breaking down company events
Requirements:
- Must be able to lift 50 lbs
- Must have a clean Motor Vehicle Record verified over the past 3 years
- Effective Planning, Organization, Documentation, and Communication Skills
- Ability to use a personal computer and proficiency in various software packages including all Microsoft Office Products
- Strong Written and Verbal Communication Skills
- Sound Judgment in Decision Making
- Willingness to accept ownership and be held accountable
- Must be a team player and be able to support other team members
- Establish priorities, work independently, and proceed with objectives without supervision.
- Handle and resolve recurring problems
- Maintain excellent Customer Service standards in daily operations
*Position is Full-time M-F between the hours of 8am and 5pm. (7am-4pm on Fridays)
