Who We Are
MCA (short for Mike Collins & Associates) was founded in 1987 by Mike & Karen Collins. In the beginning, the entire company was just two people selling IT hardware. In the years since, we’ve grown to over 95 employees with offices in Chattanooga, Nashville and Knoxville. Today, we provide network management, cloud services, cybersecurity, data backup, locally staffed 24/7/365 help desk services, and both on-site and off-site IT support. All of that while remaining a leader in hardware sales, service and support.
The unique driving force behind the success of MCA is our commitment to a high ethical standard, maintaining integrity in everything we do. We even have our own cloud hosting data center to ensure the highest possible service levels. We believe the only way to achieve meaningful partnership is to root ourselves firmly in our own values, treating each and every client with respect and genuine commitment.
Core Values
Customer-Centered
We respect our customers, never forgetting that they come to us by choice. When our customers talk, we listen. Meeting their needs is our top business priority, so much so that the number-one consideration in our strategic plan is the “Voice of the Customer.”
The MCA Team
People are our most valuable assets. We’re passionate about retaining and developing the best talent available. We treat team members with respect, providing an environment where diverse individuals have all the resources they need to perform to their full potential.
Integrity
We operate with unyielding integrity in everything we do. We aim to embody the Christian principle, “Do unto others as you would have them do unto you.” Every team member is held to a high ethical standard. We strive to do the right thing just because it is the right thing to do.
Quality
We provide outstanding products and unsurpassed service that always delivers a premium value to our customers. We consistently go above and beyond to ensure high quality and complete customer satisfaction.
Community
We are good citizens in the community in which we live. We believe it’s our responsibility to give back, helping support local charities and community service efforts. Whenever possible we support the other local businesses of our community.
The Will to Win
We exhibit a strong will to win in the marketplace. We know there are many other companies that provide similar goods and services. We’re driven to differentiate ourselves by delivering the best possible IT solutions for every one of our clients.
Have Fun
We believe business isn’t just about profitability. Having fun is also essential on the way to success. So we celebrate achievements. We laugh a lot. We treat one another like family, supporting each other at all times. And we try not to take ourselves too seriously.
Our People
The Most Important Thing
We can handle all of your IT business needs.
