Is your IT services provider giving you exactly what you need? Are they supporting your business and securing optimal uptime? If you are unsure about this, it might be time to make a change.
Take a look at our seven signs that it might be time to look for a new IT services provider.
You think your business uptime is not what it could be
You and your organization need to be aiming for as close to 100% business uptime as you can get. This means your products, services, and support offerings are available to your customers and clients as and when they need them.
If your IT provider is not able to keep your business up and running at full capacity, this is a problem. Of course, there may be occasional times at which services go offline; in these cases, your IT provider should be able to get you back up and online without delay.
Seamless and comprehensive business continuity is your aim here.
Response times to challenges are too slow
Threats evolve, new challenges emerge, and your business cannot afford to be caught napping when they do. Your IT provider needs to stay abreast of these changes and to offer the kinds of services and support features to combat these. What’s more, they need to be able to respond to these challenges promptly.
As well as dealing with evolving threats, your IT provider needs to work with your business as it grows and be ready and able to meet the new challenges associated with a scaling business. If your provider cannot achieve this, this is not acceptable.
Services are reactive rather than proactive
Prevention is always a better policy than trying to put problems right retroactively. A good disaster recovery policy is essential, but your IT provider should be equipped to proactively target threats and challenges before they cause damage, not afterward.
Services are not cost-effective
You will, of course, need to pay for high-quality IT services. However, your IT services provider should be saving your business money through the advantage they offer. Take a look at your bottom line, is it healthy? If not, why not?
If you think you are paying too much for IT services, and not seeing the value you expect, this could be a sign that it is time for a change.
IT planning is poor
The best IT service providers will get to know your business and implement tailored plans that reflect its unique structure. This involves a high level of strategic knowledge, as well as the capability to look ahead and stay on top of changes within your business and within your field. Speak to your provider and find out how they aim to accomplish this.
The service provider is behind the curve
When it comes to best practices in the field of IT services, new cybersecurity threats and challenges, and new objectives for your business; your IT services provider needs to be on top of all of these. If they are off the pace and playing catch up, this is not good enough. You need a provider who can go above and beyond your expectations, every time.
Relationship and reputation are suffering
Poorly implemented IT services have a serious knock-on effect. Over time, this will begin to harm the relationship you have with customers, clients, partners, potential hires, and other figures, as well as damaging your reputation in your industry and market. You cannot allow this to happen.
If you want to learn more about what a good managed IT service looks like, and how this can benefit your business, get in touch with our team today.
MCA, headquartered in Chattanooga, TN since 1987, has proven itself as a leader in the IT industry. Through regional field service engineers, local helpdesk/Tier 2 NOC, local datacenter and cloud infrastructure, and depot facilities MCA has the ability to service customers nationwide. Learn more at www.mcollins.com.