When you call our helpdesk number, you don’t get a prompt to press 2 for support. You don’t get placed into voicemail, and you don’t get forwarded to an answering service overseas. You get an MCA Support Representative that is ready to help solve your problem.
MCA established a dedicated HelpDesk that was designed to scale with our customers. Our helpdesk is staffed 24/7, every day with technicians that truly care about your support requests. Cross-trained on many different environments and applications, our technicians are the best of the best. The environment they work in encourages collaboration to ensure your problem is not only resolved, but to ensure that you are taken care of. Because to us, taking care of our customers is the highest value we can provide.
MCA provides dedicated and branded helpdesk solutions. We can provide 2nd and 3rd shift HelpDesk support by connecting your phone system to ours. We will answer the phone as your company and work with your global user base to ensure they have access to high quality, technical support when they need. We provide call statistics and a flexible pricing model that allows you to use tech support for the things you need. We also include value added services like ad hoc projects, Network Operations Support, and Tier3 support services to help provide a fully managed solution you can depend on. Our certified support technicians focus on the technical stuff, so you can focus on your business. Contact MCA for a tour of our HelpDesk today.