Customers Talk, We Listen
It is the goal of MCA to listen to our customers and base solutions on their goals and problems. We have the ability to address with creativity complex and ambiguous problems across most any IT infrastructure including service, networking, security, and leasing. These case studies will give you some idea of our capabilities and experience.
National Health Care Provider
A national health care provider discovered that remote facilities were experiencing difficulty in getting dependable onsite service on their I.T. hardware. They needed a solution to help them keep their facilities functioning with minimal downtime.
Challenges
- Due to the facility locations being in remote areas onsite service was taking in some cases weeks to get end users functioning.
- The quality of service they would receive would be very inconsistent.
- The cost of onsite service was not cost effective due to extensive travel time and repeat trips for parts not in stock.
MCA Solution
A Large Business
A large business with over 2,000 employees realized they were adding hardware every time they needed a new application. This was causing their physical footprint to grow exponentially to keep up with their rapid growth and expansion. Maintaining the large amount of hardware was beginning to become inefficient and the costs associated with this was affecting their business.
Challenges
- The Data Center was using a lot of physical resources that could potentially be used for other functionality.
- The Hardware costs were quickly multiplying and systems were aging and becoming inefficient.
- Being environmentally responsible the customer wanted to reduce their carbon footprint.
- The customer needed redundancy in their server solutions so that downtime could be eliminated.
- Backups among so many systems were becoming an issue to verify that they were being done properly among so many different systems.
MCA Solution
A Small Business
A small business needed to upgrade their I.T. Hardware but the financial resources to pay for all of the equipment they would need was not in the budget. The upgrade was vital to the growth of their business and essential in their ability to continue to be efficient and competitive.
Challenges
- Financial budgets were limiting capital necessary to grow their I.T. Hardware needed to support their growing business.
- The customer needed a partner to help direct them towards the best solution for their I.T. Hardware solution.
MCA Solution
A Medium Size Business
A medium size business was becoming overloaded in their I.T. department with managing the support calls for their I.T. Hardware equipment. Downtime was becoming apparent and costs were rising while they were trying to handle their growth. In addition, budgeting for unforeseen repairs was creating cash flow issues within the organization.
Challenges
- Increased downtime due to increasing support needs of a growing company with additional I.T. Hardware failure.
- Unforeseen expenses for I.T. Hardware update causing cash flow issues and budgeting nightmares.
