Return Policy

All returns require a Return Material Authorization (RMA) number. Please contact your sales representative or call 800-347-6950 for all returns. All return requests must be made within 30 days of the invoice date. All returned items must be received by MCA within 10 days of the approved RMA date.

MCA will review your request for authorization and issue an RMA number upon approval. Please note that your request will be subject to approval based on the following guidelines.

  • Defective Items

    All defective items (including Dead on Arrival) will be repaired, replaced or credited per the manufacturer’s warranty policy. Items accepted for replacement will be shipped back to the customer via ground service at MCA’s expense. Any upgrade in shipping will be at the customer’s expense. MCA will cover the return shipping costs on defective items.

  • Non-defective Items

    All non-defective items are accepted at MCA’s discretion. All non-defective items are subject to a restocking fee based on manufacturer requirements up to 30%. All non-defective items must be in original, unopened packaging. The customer will be responsible for the return freight.

  • Integrated/Configured Items

    All items integrated or configured for a customer by MCA are not returnable. In addition, the customer agrees that once MCA is asked to integrate or configure an item the customer assumes responsibility for that item.

  • Customer-induced Damage

    All items with customer-induced damage are not returnable.

  • Returns Requirements

    All returned items must include all of the original packaging material, including any electrostatic discharge packaging. All items must include all accessories unless prior approval from MCA has been given. All non-defective items authorized for return must be shipped to the place designated by MCA at the customer’s expense via traceable and insured methods. All items returned must include the RMA number clearly marked on the shipping label.

  • Shipping Damage

    If a product arrives with visible damage to the packaging, MCA recommends that the customer refuse delivery. The carrier will then be responsible for returning the package to the shipper. If the customer accepts delivery of damaged packages or discovers internal damage upon opening the package, the customer must contact your sales representative or call 800-347-6950 immediately.

  • Additional Information

    If items need to be returned due to an error on MCA’s part, MCA will pay one-way shipping charges for the specified items.

    Please note that certain items (e.g., software) are not returnable per manufacturer's’ policies. Other terms and conditions may apply.