ProMS – Professionally Managed Services

Who’s watching your network? Unplanned outages, critical patches, service packs, event logs, performance issues, backup status, unauthorized access.  So much to watch, so little time!

Many organizations face potentially critical issues surrounding lack of IT support, human error/malicious action, and unawareness of IT trends leading to reactive instead of proactive measures.

Your business shouldn’t work for your IT solution, your IT solution should work for your business!  IT should increase productivity, drive business, and increase revenue.  IT shouldn’t be a burden, and that’s why MCA is your Complete IT Solution.

MCA’s ProMS (Professionally Managed Services) offering was designed to assist organizations in managing their IT infrastructure.  Adding value to any size business, ProMS provides proactive monitoring and maintenance to your network 24/7 resulting in IT peace-of-mind.

Our proactive monitoring solution identifies issues before they become critical problems and gives you insight into your network.   Our certified engineers resolve issues before they become noticed within your network, ensuring maximum up-time and allowing you to focus on your business.

ProMS contracts are tailored to your needs, providing services from Remote Monitoring to Engineers On-Demand.

• Professional and certified engineers – MCSE, MCSA, MCITP,CCNA, VCP, WCSSE, WCP, A+, Network+, and numerous vendor certifications
• Extensive experience in Network Design, Network Support – Microsoft Technologies including: Active Directory, NT Server – 2008, SBS, Exchange, SQL, VMware ESX, SAN/NAS, and much more.
• Proactive and insightful – Engineers provide best practices using field knowledge and proven techniques.  Professional advice that keeps your IT solution relevant and up-to-date.
• Advanced Technology – Award winning monitoring solution provides 24/7 alerts, customizable reports, secure remote access to your systems, and self-healing capabilities.  Alerts can be sent to your IT staff, ours, or both.
• Customized Reporting – Reports you actually want.  Performance trends, user access reports, unauthorized access.

MCA developed the ProMS Small – Medium Business Network Support Contract in an effort to provide customers with no IT staff the support they really need to focus on their business.  The ProMS for SMB gives your company access to MCA Engineers on-demand as you have the need.   Coupled with our ProMS Remote Monitoring solution, MCA gives you complete peace of mind without worrying about unnecessary or unexplainable expenses at the end of the month.

Here is how it works…  Based upon your current need, and the trends of other customers your size, MCA will allocate a set block of hours per month.  During the month you can use those hours for whatever IT support solutions you need.